Customer Service

Established over 25 years ago; we’re a small family-run business offering a personal touch. When you call us, you come straight through to our Sales and Admin team, not a call centre.

Good customer service is very important to us and we strive to deal with you in a friendly, timely and efficient manner.

Better By Design

The company was initially set up to provide a more practical and economical alternative to the traditional ‘black cab’. In fact, we were one of the first taxi manufacturers in the UK to base our vehicles on the modern-day multi-purpose vehicle (MPV).

Listening to feedback from our customers, we design our vehicles in-house providing a ‘turn key’ product to suit your needs. Our vehicles have a range of unique features designed to make life easier; from our custom tip seats, underfloor ramp and more space for passengers.

Renowned in the trade for producing vehicles to a high standard, we believe our success is owed to our simple philosophy – every vehicle we build must be simply Better by Design™.

We look forward to manufacturing your specialist vehicle soon.

Frequently asked questions

Who are we?

Voyager Multi Purpose Vehicle (MPV) Ltd a dealership acting as a credit broker in arranging finance for vehicle transactions.

Our registered office address is: Meadowbank, Groby Road, Crewe CW1 4NA Registered in England 03110608

Are we authorised to arrange finance for you?

Yes we are authorised and regulated for credit-broking activities by the Financial Conduct Authority (“FCA”). We are not a lender, Our FCA Firm Reference Number is 659402. For more information please visit the FCA website at Please note that business customers may not be protected under the Consumer Credit Act 1974 or FCA rules.

What can we do to help finance your vehicle?

We are a credit broker, not a lender or an independent financial advisor. We can introduce you to a limited number of lenders & their finance products which may have different interest rates & charges. We may advise you on the products, subject to your personal circumstances, though you are not obliged to take our advice or recommendation.
We do not charge you a fee. Whichever lender we introduce you to, we will may receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow).
The lenders we work with could pay us commission at different rates. The amount of commission we receive does not affect the amount that you pay under your credit agreement.
We cannot guarantee that we will be able to secure finance for you. Finance subject to status. Guarantees may be required.


We take complaints very seriously and we promise to deal with your complaint promptly and in a fair and honest way. If you wish to make a complaint please give us detailed and dated information so we deal with your complaint effectively. If we need further information we will ask.

Address your complaint by one of the ways below:

  • email:
  • post: Voyager MPV Unit 2 Meadowbank Groby Road Crewe CW1 4NA

We will acknowledge your complaint in 7 working days and have up to eight weeks to fully investigate. We will try and keep you updated and try to reach a solution for you. When we have fully investigated your complaint we will issue a final letter which will explain our investigation and conclusion. If we need more time we will advise you.

If you do not agree with the conclusion you may be able to refer your complaint to:

Financial Ombudsman Service details below:

Please note that business customers may not be protected under the Consumer Credit Act 1974 or FCA rules.


Tour Our Vehicles

Our vehicles are purpose built to ensure that every aspect offers practicality and durability.

View Our Vehicles

Any Questions
Call us now on 01270 256 670 to find out more